These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we, as an agent, will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator / airline / cruise company / accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them.
As an agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s(s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on our website at http://www.purpletravel.co.uk/privacy_policy.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, you will be subject to a late payment fee of £15 upon receipt of payment or we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Payment taken at the time of booking does not itself mean that your booking is confirmed. We make reservations on a live system with travel providers we have to take payment prior to confirming the booking with the travel providers in order to have financial security for ourselves. If for any reason in the period of time between us taking your payment and seeking to confirm your booking with the travel providers any of the travel products are unavailable and we are unable to obtain a suitable alternative which is acceptable to you we will refund the monies paid for that specific travel product in full. It is extremely important that you understand that this refund will only apply to the product which is unavailable and any other aspects of bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time such as the flight or accommodation.
When making a booking with Purpletravel.co.uk, if you are not the credit/debit card owner you agree that as party leader, you accept responsibility for the use of the said credit/debit card. The credit/debit card holder must be available to confirm the card usage at the time of booking. In the case that you attempt to use a credit/debit card fraudulently, you agree to accept all costs, liabilities and charges incurred by Purpletravel.co.uk and any litigation charges accrued by Purpletravel.co.uk in recovery of these monies. If such a case was to arise, Purpletravel.co.uk will also alert the relevant authorities and criminal proceedings will be instigated immediately.
CANCELLATION and AMENDMENT
Any cancellation or amendment request must be sent to us in writing, by the lead passenger on the booking, and will not take effect until received by us, verbal cancellation requests will not be accepted. If you cancel or amend your booking, the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must additionally pay us the cancellation or amendment charge stated in the “Service Charges” section of this document.
If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges. Please check this with your insurance company. For any cancellations or amendments please contact our Customer Services Department on 0871 397 0187.
It is possible that your Supplier or Principal Provider for your holiday may need to make a change to your booking. If this is the case we will endeavour to advise you as soon as we are made aware by email and/or by phone. Any changes made by the Supplier or Principal will be subject to their own Terms and Conditions.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. Tour Operators also reserve the right to deny travel when proof of insurance cannot be provided. For selected destinations Travel Insurance is compulsory we advise you check this with the relevant embassy Foreign & Commonwealth Office.
DELIVERY OF DOCUMENTS
Purpletravel.co.uk will send by email, or post if stipulated, a booking confirmation, receipt, together with other correspondence relevant to your holiday, within 2-5 working days after you make your reservation. Please note that any incorrect information on this correspondence should be brought to the attention of our Customer Services Department as soon as possible to try and avoid any amendment charges to correct said information. Final travel documents will be sent 7 – 10 days prior to your departure.
All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class or Standard post depending on urgency. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.
PASSPORTS, VISAS AND HEALTH
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please refer to the Identity and Passport Service for more information regarding Visas and Passports.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances, as well as online at National Travel Health Network & Centre.
For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E111. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.
The Foreign & Commonwealth Office provides up-to-date travel advice to help British travellers make informed decisions about travelling abroad.
FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. These details are provided to you with your booking confirmation. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm, you may be refused permission to board the aircraft and you are unlikely to receive any refund and Purpletravel.co.uk will not be liable for any repatriation costs incurred.
In our capacity as an agent, Purpletravel.co.uk will commit to perform all of its duties at the highest level of professionalism and based on ABTA’s code of conduct in order to ensure that your travel arrangements will run as smoothly as possible.
If you have a problem during your holiday, please speak to the hotelier directly if the issue cannot be resolved it is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to your supplier’s representative without delay and complete a report form whilst in resort. If you fail to follow this procedure they will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. You can also contact our Customer Services Department on for any assistance whilst in resort 0871 397 0187.
If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point and please enclose any evidence to support your complaint along with copies of any receipts of costs incurred. This will assist us to quickly identify your concerns and speed up our response to you.
If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, see www.abta.com
In certain circumstances we apply a service charge for the services we provide.
- Cancellation: Principal’s(s’) Charge + 10% of the total selling price of the booking
- Partial Cancellation: Principal’s(s’) Charge + 10% of the per person selling price of the booking
- Amendment: Principal’s(s’) Charge + £35 per person
- Special requests after booking has been confirmed: Principal’s(s’) charge
- Debit Card Charge: £0.50
- Credit Card Charge: 2.5%
- American Express Charge: 2.5%
- Arranging Passports and Visas: Passport/Visa fee + £5 per person
- Pre-booking airline seats after confirmed booking: Principal’s(s’) charge + Up to £35
- Tickets dispatched by courier: Cost of courier
- Tickets dispatched by insured delivery: Cost of Courier + £30
- International telephone/fax calls: Cost of calls
Purpleholidays.com and PurpleTravel.co.uk are trading divisions of Hays Travel Ltd, who are Members of ABTA. Purpletravel.co.uk operates under ABTA numbers K5728 and L572X.
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, Tel 020 3117 0581 www.abta.com.
Where we advertise and book a single License holder’s holidays and/or flights, we act as an agent for Hays Travel, ATOL Protected 5534.
Where a number of Licence holders’ holidays and/or flights are advertised or booked, we act as an agent for ATOL Protected Operators.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
A Dynamic Package is not the same as a Package using the definition from the Package Travel, Package Holidays and Package Travel Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations").
If you are booked into a package holiday with a third party tour operator, then the above regulations/legislation will apply. As we are the booking agent, the Principal (afore mentioned package holiday tour operator) will be providing the package and not Purpletravel.co.uk.
The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
If you do not agree to these Terms of Business, you should not use or access our website or confirm a booking via our call centre. The act of making a booking implies acceptance of these Terms and Conditions.